Privacy Policy

Welcome! We are glad that you are here. It’s important to have clarity when it comes to your privacy – just like with your sexual health. Email us at hello@tbd.health if you have any questions on the below.

TBD HEALTH INC. ("TBD Health," "we," or "us") owns and operates the website(s) located at www.tbd.health, www.my.tbd.health (collectively, the "Platform"). Your access and use of the Platform, including its content ("Content"), any products or services provided through the Platform or otherwise by TBD Health, and any affiliated website, software or application owned or operated by TBD Health (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the TBD Health Terms and Conditions ("Terms and Conditions").

We are deeply committed to respecting the privacy of users of the Service. We created this Privacy Policy ("Privacy Policy") to tell you how TBD Health collects, uses, and discloses your information ("Personal Information") in order to provide you with the Service and operate our business. Our goal with this Privacy Policy is to be transparent so that you can make a fully-informed choice in regards to how your data is used or disclosed by TBD Health.

If you use our Service, you agree to these policies. As with our Terms and Conditions, by creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date of the Privacy Policy. If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.

What is Personal Information?

Personal Information is any information relating to a natural person who is, or can be, identified either directly or indirectly from such information, and includes information such as a User’s name, address, telephone number, email address, Internet activity (such as browsing history), or other information directly linked to that person. Personal Information that we collect also includes the personal medical information which users provide to us through the Service. You are not legally required to provide Personal Information to us, but if you refuse to provide such information, we may not be able to register you for the Service.

Personal Information We Collect

We collect any Personal Information you provide when you use the Service, and we automatically collect certain Personal Information when you access the Platform. Personal Information we collect includes, but is not limited to:

• Your name and contact data such as your e-mail address, phone number, and billing and physical addresses
• Your login and password and other account ("Account") registration details
• Demographic data (such as your gender, date of birth and zip code)
• Computer, mobile device and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes)
• Third-party website, network, platform, server and/or application information (e.g., Facebook, Twitter, Instagram)
• Usage activity concerning your interactions with the Service and/or third-party websites, networks or applications accessed through the Service (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, identify of third-party websites, networks, etc.)
• Billing, payment, and shipping information
• Electronic signature
• Information about third parties that you refer to us (e.g., name, relationship, email, and/or other contact information)
• Statements or content (e.g., comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Service or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram)
• Any other information you provide when you contact or communicate with us

If you use your mobile device to visit, access, or use the Service, then additional categories of Personal Information that we collect may include:

• The name associated with your mobile device
• The telephone number associated with your mobile device
• Your geolocation
• Your mobile device ID information
• With your express consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device
• With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, social media apps)

Protected Health Information

As part of our relationship with you, we will collect a broad range of Personal Information. Some of it will be medical information (covered by laws that protect medical/health information) and some of it won’t be medical information. For example, we collect certain medical Personal Information on behalf of the Providers, which may include, but is not limited to:

• Health and medical data you submit for screening, diagnosis, or treatment purposes, including information in any questionnaires or surveys you complete for these purposes
• Previous doctors or other healthcare providers you visited
• Date of visit
• Images or videos you share for screening, diagnosis, or treatment purposes
• Communications with Providers

To the extent that TBD Health receives medical information that may be protected under applicable laws, including the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (collectively, “HIPAA”), TBD Health is required to comply with such laws and maintain the privacy of such medical information. To be clear, to the extent TBD Health receives medical information that is protected by HIPAA or applicable state law, this information will be used and disclosed only as permitted by HIPAA and applicable state law.

How Information Is Collected

TBD Health collects Personal Information directly from you when you visit, access, or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you "sign in," "log in," or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever TBD Health asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire. In addition, if you or a third party sends TBD Health a comment, message, or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Platform, then TBD Health collects Personal Information provided therein or therewith.

In addition to the Personal Information we collect directly from you, we may also collect certain Personal Information from any third party Providers who provide treatment or other services to you in connection with our Service. This may include, but is not limited to, information related to screening, diagnoses, treatment plans (including prescription details) and notes, and is accessible and visible through certain components of the Service. We may also receive Personal Information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.

In addition, from time to time, we may use or augment the Personal Information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties.

Use of Personal Information

Wow, that’s a lot of Personal Information! What do we use it for? In connection with providing the Service and operating our business, we and our affiliates and service providers may use your Personal Information, subject to the limitations addressed in the Protected Health Information section above, for a number of purposes, including, but not limited to:

• Verifying your identity;
• Confirming your location;
• Administering your account;
• Fulfilling your requests;
• Processing your payments;
• Facilitating your movement through Service;
• Facilitating your use of the Service and/or products or services offered through the Service;
• Communicating with you by letter, email, text, telephone or other forms of communication;
• Providing you with information about TBD Health, the Pharmacies, Labs, the Medical Groups, the Providers and/or their businesses, products and services by letter, email, text, telephone or other forms of communication;
• Providing you with customer support;
• Providing you with information about third-party businesses, products and services by letter, email, text, telephone or other forms of communication to the extent permitted by law;
• Developing, testing or improving the Service and content, features and/or products or services offered via the Service;
• Identifying or creating new products, services, marketing and/or promotions for TBD Health or the Service;
• Promoting and marketing TBD Health, the Service, and the products and/or services offered via the Service to the extent permitted by law;
• Improving user experiences with the Service;
• Analyzing traffic to and through Service;
• Analyzing user behavior and activity on or through the Service in order to analyze and improve the Service;
• Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to TBD Health, the Service or products and services offered via the Service;
• Monitoring the activities of you and others on or through the Service in order to analyze and improve the Service;
• Placing and tracking orders for products or services on your behalf;
• Protecting or enforcing TBD Health's rights and properties;
• Protecting or enforcing the rights and properties of others (which may include you);
• When required by applicable law, court order, or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process);
• TBD Health believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of TBD Health, a user of the Service, which may include you, or anyone else who may be harmed by such activities or to further TBD Health's legitimate business interests).

Disclosure of Personal Information

When might we have to disclose your Personal Information to others? Subject to the limitations described in the Protected Health Information section above, we may disclose your Personal Information to third parties in connection with the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:

• Our third-party and service providers (collectively "vendors") that provide services to enable us to provide the Service, such as the hosting of the Service, data analysis, IT services and infrastructure, customer service, e-mail delivery, and other similar services;
• Our vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics and similar services;
• Our vendors that provide services to enable us to promote and advertise the Service and the products and/or services offered via the Service, such as ad platforms or ad-retargeting services, as well as comply with contact removal requests or requirements, such as mailing list removal services, do not call registries, and similar services;
• The Providers to enable them to provide services to you via the Service and to collect payment on their behalf;
• Vendors as we believe necessary or appropriate to comply with applicable laws;
• A third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.

Data Retention

TBD Health may retain your Personal Information for as long as it believes necessary to: (i) comply with its legal obligations; (ii) resolve disputes; (iii) enforce its agreements; and/or (iv) provide you with the products and/or services of the Service. TBD Health may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by TBD Health or as required by law.

Jurisdictional Issues

The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by U.S. law.

Children

The Platform and Service are not directed toward children. If you are under the age of 18, you must obtain the authorization of a responsible adult (parent or legal custodian) before using or accessing our Platform and Service. We will not knowingly collect or use any Personal Information from any children under the age of 18. If we become aware that we have collected any Personal Information from children under 18, we will promptly remove such information from our databases. If you want to notify us of our receipt of information by children under 13, please email us at hello@tbd.health.

Contacting Us

Yes, that was a lot of information and a lot of legalese! Please contact us if you have any questions about this Privacy Policy. You can reach us by email at hello@tbd.health, Attn: Privacy Officer.

Last updated: May 14, 2026